Delivery times vary based on the service selected. Same-day delivery is available for local shipments, express delivery takes 1-2 business days, standard shipping takes 3-5 business days, and economy shipping takes 5-7 business days. International shipments typically take 4-14 business days depending on the destination and service level.

Yes, we offer comprehensive insurance coverage for all shipments. Basic coverage up to $100 is included with all shipments. Additional insurance can be purchased for high-value items, with coverage available up to $10,000. Insurance claims are processed quickly and efficiently by our dedicated claims team.

We cannot ship hazardous materials, explosives, flammable liquids, illegal substances, perishable foods without proper packaging, live animals, weapons, and certain batteries. For a complete list of prohibited items and shipping restrictions, please contact our customer service team or refer to our shipping guidelines.

You can schedule a pickup through our website, mobile app, or by calling our customer service team. Pickups can be scheduled for the same day (if requested before 2 PM) or for a future date. Our driver will arrive during your selected time window to collect your package. Business accounts can also set up recurring pickups.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, bank transfers, and corporate accounts. Business customers can also apply for credit terms with net 30-day payment options. All transactions are processed securely through our encrypted payment system.

Yes, we ship to over 200 countries worldwide. We handle all customs documentation and clearance procedures to ensure smooth international deliveries. Our international shipping services include economy, standard, and express options. We also provide duty and tax calculation tools to help you estimate total shipping costs.

If your package is lost or damaged, please contact our customer service team immediately. We will initiate an investigation and work to resolve the issue quickly. If your package is insured, you can file a claim for reimbursement. Most claims are processed within 5-7 business days. We take full responsibility for packages in our care.